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Privacy Policy -  Read our Privacy Policy to understand how we collect, use, store and protect your personal information when using our website and services.

Privacy Policy

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Last Updated: 14.8.26

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Who We Are

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Health Literate Leadership is committed to protecting and respecting your privacy.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, purchase training courses, or otherwise interact with us.

Information We Collect

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We may collect:

  • Name

  • Email address

  • Telephone number

  • Organisation name

  • Billing and payment information

  • Training completion records

  • Website usage information

  • Any information voluntarily submitted via enquiries or contact forms

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How We Use Your Information

We use your information to:

  • Provide access to training courses

  • Process payments

  • Manage customer accounts

  • Communicate about purchases and training access

  • Respond to enquiries

  • Improve our services

  • Meet our legal and regulatory obligations

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Legal Basis for Processing

We process personal data where:

  • It is necessary to fulfil a contract with you.

  • We have a legitimate business interest.

  • We are required to comply with legal obligations.

  • You have provided consent where required.

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Data Storage and Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

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Sharing of Information

We do not sell personal information.

We may share information with trusted service providers where necessary to:

  • Process payments

  • Host training platforms

  • Deliver website services

  • Comply with legal obligations

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Data Retention

Personal information will only be retained for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

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Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of data

  • Restrict processing

  • Object to processing

  • Request transfer of your data where applicable

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Contact

If you have questions regarding this Privacy Policy, please contact:

Email: Training@healthliterateleadership.co.uk

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Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page.

Read our Accessibility Statement to learn how we make our website and training materials accessible, inclusive and usable for all visitors.

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Accessibility Statement

Last Updated: 14.8.26

At Health Literate Leadership, we are committed to making our training and website as accessible and inclusive as reasonably possible for all users.

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Our Commitment

We aim to:

  • Design training materials that are clear and easy to understand.

  • Use plain language wherever possible.

  • Provide accessible online learning experiences.

  • Consider the needs of people with disabilities and long-term health conditions.

  • Continuously improve accessibility within our training resources.

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Training Accessibility Features

Where reasonably practicable, training materials may include:

  • Clear and consistent layouts

  • Readable fonts and colour contrast

  • Alternative text for relevant images

  • Downloadable written materials

  • Captioned video content where available

  • Compatible digital formats for assistive technologies

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Reasonable Adjustments

We welcome requests for reasonable adjustments.

If you require an adjustment to access our training or services, please contact us before or during your training period and we will consider all reasonable requests.

Examples may include:

  • Alternative document formats

  • Additional time for course completion where appropriate

  • Accessible learning materials

  • Additional support in accessing content

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Limitations

Although we strive to make all content accessible, some third-party platforms, tools, or embedded content may not fully meet all accessibility requirements. We will endeavour to provide alternative solutions where reasonably possible.

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Feedback and Contact

We welcome feedback on the accessibility of our website and training materials.

To report accessibility difficulties or request assistance, please contact:

Email: Training@healthliterateleadership.co.uk

We will make reasonable efforts to respond and support your requirements promptly.

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